Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- A&E videos won't play. What should I do?
- I'm getting a message that my activation code is invalid. What do I do?
- I am receiving an 'authentication error' or am being asked to re-authenticate A&E. How do I fix this?
- I'm receiving the error: "0066: No Account Returned from UPDA"
- I'm receiving the error: "0033: The customer is not authorized for the content requested"
- Why can't I access Live TV in the A&E app?
- I'm having trouble signing in to A&E with my Hulu account. How can I fix it?
- What A&E content is available with Discovery+?
- Why am I receiving a 'geographic restriction' error message?
- Why can I no longer access A&E with Fubo TV?
- I'm having trouble with Chromecast in the A&E app. What should I do?
- Why is the cast button missing for Live TV?
- Why am I getting a notification to turn off my ad blocker?
- Can I disable the ads from appearing when watching online?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
- Do your websites support closed captioning?
- Can I send video programming from your website to my TV via AirPlay?
- What browsers/operating systems are supported?
- Where did my favorite episode or movie go?
- Can I restrict certain programming from playing on the website?
- I'm being charged by A+E. What is this for?