Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- A&E videos won't play. What should I do?
- I'm getting a message that my activation code is invalid. What do I do?
- I am receiving an 'authentication error' or am being asked to re-authenticate A&E. How do I fix this?
- I'm receiving the error: "0066: No Account Returned from UPDA"
- I'm receiving the error: "0033: The customer is not authorized for the content requested"
- Why am I getting a notification to turn off my ad blocker?
- Can I disable the ads from appearing when watching online?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
- Do your websites support closed captioning?
- Can I send video programming from your website to my TV via AirPlay?
- Why does this video look so bad? Why isn't it in HD?
- I have a wifi connection, but my video quality is poor.
- Can I download the videos on your website to watch later?
- What browsers/operating systems are supported?
- Where did my favorite episode or movie go?
- Can I restrict certain programming from playing on the website?
- Is the programming on your website available in HD?