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  3. Troubleshooting

Troubleshooting

  • Why am I receiving a message that I am 'not authorized' to view videos?
  • I'm getting a message that my activation code is invalid. What do I do?
  • Why am I getting a notification to turn off my ad blocker?
  • When I try to watch a video, the player either is blank or won't play. How do I fix this?
  • Can I disable the ads from appearing when watching online?
  • Why does my video get blurry or pixelated sometimes?
  • Why does my video freeze up from time to time?
  • I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
  • Do your websites support closed captioning?
  • Can I send video programming from your website to my TV via AirPlay?
  • Why does this video look so bad? Why isn't it in HD?
  • I have a wifi connection, but my video quality is poor.
  • Can I download the videos on your website to watch later?
  • What browsers/operating systems are supported?
  • Where did my favorite episode or movie go?
  • Can I restrict certain programming from playing on the website?
  • Is the programming on your website available in HD?
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