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  3. Troubleshooting

Troubleshooting

  • Why am I receiving a message that I am 'not authorized' to view videos?
  • Videos won't play on aetv.com when I'm watching on my web browser. What should I do?
  • I'm getting a message that my activation code is invalid. What do I do?
  • I am receiving an 'authentication error' or am being asked to re-authenticate A&E. How do I fix this?
  • I'm receiving the error: "0066: No Account Returned from UPDA"
  • I'm receiving the error: "0033: The customer is not authorized for the content requested"
  • Why can't I access Live TV in the A&E app?
  • I'm having trouble signing in to my TV provider. When I try to sign in, I'm being looped back to sign in again. What should I do?
  • I'm hearing sound but there's no video on my A&E Roku app. How do I fix it?
  • I'm being asked to re-authenticate my Mediacom account. What does that mean?
  • What A&E content is available with Discovery+?
  • Why am I receiving a 'geographic restriction' error message?
  • Why can I no longer access A&E with Fubo TV?
  • I'm having trouble with Chromecast in the A&E app. What should I do?
  • Why is the cast button missing for Live TV?
  • Why am I getting a notification to turn off my ad blocker?
  • Can I disable the ads from appearing when watching online?
  • Why does my video get blurry or pixelated sometimes?
  • Why does my video freeze up from time to time?
  • I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
  • Do your websites support closed captioning?
  • What browsers/operating systems are supported?
  • Where did my favorite episode or movie go?
  • Can I restrict certain programming from playing on the website?
  • I'm being charged by A+E Networks. What is this for?
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