The Basics
- I don't have a TV package. Can I subscribe directly to A&E?
- What is the A&E App?
- Where can I get the A&E App?
- Why do I need to sign In to watch some video content?
- Can I watch videos if my TV provider isn’t currently supported?
- My TV provider is not listed. Why not?
Using the App
- What TV providers support the A&E App?
- Where do I get my sign on information?
- Can I watch A&E shows on my mobile device?
- Can I use the A&E App if my TV provider doesn't support it?
- Do I have to sign in to use the A&E App?
- Can I download the videos in the A&E App to watch later?
Signing In
- I'm having trouble signing in to my TV provider. When I try to sign in, I'm being looped back to sign in again. What should I do?
- Some episodes are locked. How do I unlock episodes on A&E?
- Do I have to sign in to watch some videos?
- My TV provider is not listed when I try to sign in. Why not?
- I have internet or phone service with one of your supported providers. Can I unlock shows?
- I don't have a local TV provider or satellite TV service accessible to me. How can I watch A&E?
Shows
Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- A&E videos won't play. What should I do?
- I'm getting a message that my activation code is invalid. What do I do?
- I am receiving an 'authentication error' or am being asked to re-authenticate A&E. How do I fix this?
- I'm receiving the error: "0066: No Account Returned from UPDA"
- I'm receiving the error: "0033: The customer is not authorized for the content requested"